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All you need to know about | Criminal Subpoena Policy

Last Revised:  January 1, 2011's Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on or one of its affiliates.

If you seek the identity or account information of a customer in connection with a criminal matter, and you are a member of the law enforcement community, you must fax, mail, or serve Capital City Enterprises, Inc. with a valid subpoena.

Submission of Subpoenas is headquartered in Powhatan, Virginia and all criminal subpoenas should be served at that location or mailed to:

Compliance Department
PO Box 1893
Midlothian, Virginia

Alternatively, the criminal subpoena can be faxed to:

(804) 980-7858
Attn: Compliance Department

Policies Regarding Email will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. §2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances.'s e-mail servers do not retain deleted or sent e-mail. reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the e-mail address is related to the pending investigation and the underlying subpoena.