World-Class Service...World-Class Support


About the

All you need to know about | Civil Subpoena Policy

Last Revised:  January 1, 2011's Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on or one of its affiliates.

If you seek the identity or account information of a customer in connection with a civil legal matter, you must fax, mail, or serve Capital City Enterprises, Inc. with a valid subpoena.

Submission of Subpoenas is headquartered in Powhatan, Virginia and all civil subpoenas should be served at that location or mailed to:

Compliance Department
PO Box 1893
Midlothian, Virginia

Alternatively, the civil subpoena can be faxed to:

(804) 980-7858
Attn: Compliance Department

Notice to Customer and Response Time

Upon the receipt of a valid civil subpoena, will promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court. reserves the right to charge an administration fee to the customer by charging the Payment Method the customer has on file with

Fees for Subpoena Compliance will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the invoice.'s subpoena compliance costs are as follows:

  • Research - $75.00/hour
  • Federal Express - Cost as Billed
  • Copies - $.25/page

Policies Regarding E-mail will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. §2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances.'s e-mail servers do not retain deleted or sent e-mail. reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the e-mail address is related to the pending litigation and the underlying subpoena.